| 1 | Capture the provider status | Record amount, time and external transaction ID. |
|---|---|---|
| 2 | Read the cashier status | Look for pending, declined, reversed or credited. |
| 3 | Check maintenance notices | Do not repeat a payment during a known provider outage. |
| 4 | Escalate the unmatched pair | Send both references through the secure support route. |
- Should a pending payment be repeated?
- No.
- Can provider maintenance cause delay?
- Yes.
- What proves the mismatch?
- The provider and cashier ledgers.